Welcome to ToyMarto! Below are answers to the most commonly asked questions. If you can't find what you're looking for, feel free to contact us at cyborgkevin487@gmail.com.
đ About Blind Boxes
Q: Can I choose the character/design in a blind box?
A: No. All blind box products are sold as surprises. The contents are randomly packed by the manufacturer and cannot be opened or selected before shipping.
Q: What if I receive a duplicate?
A: Duplicate figures are possible when purchasing multiple blind boxes. We do not accept returns or exchanges due to duplicates — this is part of the blind box experience.
Q: Are your Pop Mart products authentic?
A: Yes! All products on ToyMarto are 100% genuine, sourced from official and authorized distributors.
đ Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Please check our [Shipping Policy] for estimated delivery times and details.
Q: How long will my order take to arrive?
A: Orders are processed in 1–3 business days. Delivery times vary by region (typically 7–15 business days for most countries). Check your confirmation email for tracking info.
Q: Will I be charged customs duties or taxes?
A: Possibly. Depending on your country, you may be charged import duties or VAT. These fees are not included in your purchase and are the buyer’s responsibility.
đł Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options depending on your region.
Q: Can I cancel or modify my order after placing it?
A: Once an order is confirmed, we may not be able to cancel or change it. Please contact us as soon as possible if you need help.
đŠ Returns & Refunds
Q: Can I return or exchange a blind box product?
A: Due to the random nature of blind boxes, all sales are final. We do not accept returns or exchanges for opened, unwanted, or duplicate items.
Q: What if my item arrives damaged or incorrect?
A: Please contact us within 48 hours of receiving your package with:
-
Your order number
-
Clear photos of the issue
We’ll do our best to resolve the problem.
đ§Ÿ Other Questions
Q: Do you offer bulk or wholesale purchases?
A: Yes! If you're interested in bulk orders or partnerships, please email us at support@toymarto.com with your request.
Q: I haven’t received a tracking number — what should I do?
A: Tracking numbers are sent via email once your order ships. Please check your spam folder. If you still haven't received it within 3 business days, contact us.
Q: Where are you based?
A: ToyMarto operates globally with fulfillment partners in Asia. We ship internationally with trusted logistics providers.
đ© Still Need Help?
Contact us anytime at cyborgkevin487@gmail.com
We’re happy to help!