Thank you for shopping with us! Before placing your order, please carefully read our refund policy, especially regarding blind box products like Pop Mart.
1. About Blind Box Products
All Pop Mart items sold on this site are blind box products — this means the specific character or style is randomly packed, and customers cannot choose which version they will receive.
Due to the collectible and surprise nature of blind boxes:
👉 All blind box sales are final. No returns or exchanges will be accepted once the product is opened or delivered.
This includes (but is not limited to) the following reasons:
-
Receiving a duplicate item
-
Not receiving your preferred character
-
Personal dislike of the random item drawn
We recommend that you fully understand the blind box concept before making a purchase.
2. Defective or Damaged Items
If the product you received is defective or damaged, or if items are missing from your package, please contact us within 48 hours of delivery and provide the following:
-
Order number
-
Clear photos or videos showing the issue
-
Images of the packaging (including shipping label and box condition)
We will assess the situation and offer an appropriate solution, which may include a replacement, refund, or store credit.
⚠️ Please note: Minor imperfections (e.g., paint variances, small scratches, or molding lines) are considered normal and are not covered under quality issues.
3. Customer Support
For any questions or concerns, please reach out to us via:
-
Email:cyborgkevin487@gmail.com
-
WhatsApp:+852 53494151
-
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (GMT+8)
By placing an order, you acknowledge and agree to the terms of this refund policy.
Thank you for your understanding and support. Happy unboxing!