Shipping Policy

Thank you for shopping at ToyMarto, your trusted global destination for official Pop Mart blind box collectibles!

We are proud to ship worldwide and bring the joy of surprise unboxing to collectors around the world. Please review the following shipping details before placing your order.

🌍 Where We Ship

ToyMarto currently ships to most countries and regions across:

• North America

• Europe

• Asia-Pacific

• Oceania

• Middle East

Unsure if we ship to your country? Feel free to contact us before purchasing.

⏱ Order Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or holidays will be handled on the next business day.

• Once shipped, a tracking number will be sent to your email automatically.

🚚 Estimated Delivery Times

Please note: These are estimates only. Delays due to customs, holidays, or courier disruptions may occur.

💸 Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and order weight.

From time to time, we offer free shipping promotions — follow us on social media or check our homepage for the latest deals!

🛃 Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or VAT depending on your country’s laws.

• These charges are not included in the item price or shipping fee.

• Customers are responsible for paying any applicable import costs upon delivery.

We recommend checking your country’s import policies before purchasing.

📦 Secure Packaging Guarantee

All ToyMarto orders are packed with care to protect your blind boxes during transit. If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item and packaging

We’ll do our best to make it right.

❗Important Notes

• We do not ship to P.O. Boxes in certain countries. Please provide a valid street address.

• Delays caused by incorrect address information or customs inspections are beyond our control.

📬 Need Help?

Our friendly customer support team is ready to assist:

• 📧 Email: support@toymarto.com

• 📱 WhatsApp / WeChat: [Your Contact Info]

• 🕒 Business Hours: Monday–Friday, 10:00–18:00 (GMT+8)

Thanks for choosing ToyMarto — we can’t wait for you to unbox your surprise!